Shipment & Returns
The shipping costs are a maximum of 4.99 euros for Belgium and 5.99 euros for the Netherlands and Luxemburg with an amount under 50 euros.
With an order over 50 Euro the shipment is free.
For all other european destinations the shipping cost is 14.99 euros and with an order above 250 euro, the shipment is free.
The dispatches are provided by bPost.
My-Smarthome.be tries to send every package as quickly as possible.
Ordered before 16hr on working days, the order will be delivered next day, if in stock.
Orders placed on Saturday / Sunday are in principle delivered on Tuesday.
With multiple products, the product determines the longest delivery time when the package is shipped.
Every shipment is insured, shipments are guaranteed!
The expected delivery time for items that are not in stock is 3-5 working days.
When the order is picked up by the bPost, you will receive a Track & Trace code from us with which you can follow up the order.
Return your order:
The consumer has the right to inform the company My-Smarthome.be that he renounces the purchase, without payment of a fine and without giving any reason within 14 calendar days from the day following the delivery of the goods.
You must first inform us in writing (via email) of the fact that you wish to return an article, without having to give a motivation.
We will then send you a return voucher that you can stick on the package and you will then have to give it in the post office or the nearest postal point.
In this notification, please state the account number on which the purchase price must be refunded, as well as the order number and / or invoice number of the order concerned.
These returns are free of processing costs and transport costs are paid by us.
Only complete products in mint condition, unopened in the original packaging are accepted. Products that are returned incomplete, damaged, or contaminated by the user will not be accepted.
If you make use of your right of return, you will be reimbursed within 3 days after the shipment has arrived.
Next items will not be taken back:
- Items that were made to measure.
- Items on order.
With every purchase you enjoy a 2-year guarantee on all items.
We will reimburse the return of defective products within the warranty period.
Exceptions to the warranty :
- abnormal or non-compliant use of the products. (always read the manual).
- defects arising from external causes (fall, flooding, lightning, ..).