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Privacy policy

Processing personal data

The legal grounds for the use of customer data:

 

According to privacy legislation, we have to say which 'legal grounds' we have to use your data. We need information from you because of the contractual agreements between you and My-Smarthome.be, such as your purchase of a product or your right to guarantee. This is the case with:

  • Order & pre-order
  • Delivery
  • Return & repair
  • Contact with our customer service

 

In addition, we can use your data for 'legitimate interest'. This means that we want to provide all our customers with the best possible personal service. We always think about your privacy. This is true for:

  • Reviews & customer satisfaction survey
  • Contact with our customer service
  • Visit of the My-Smarthome website
  • Account
  • Newsletter & e-mail
  • personal advice
  • Actions
  • Social media

We may also have a legal obligation to use your information, for example when we suspect fraud. And sometimes you have given us permission to use your data, such as when you sign up for the newsletter.

 


Who has access to the Customer data?

 

We only pass on your data to other parties if this is really necessary for our services. It concerns these parties: delivery partners, suppliers or repairers, product support, payment partners, IT service providers and parties that collect our reviews.

 

Our delivery partner must finally deliver your order to the correct address.

Parties such as data management platforms, media and advertising agencies and research agencies come into the picture as soon as we want to give you personal advice or show targeted advertisements, for example based on your interest in certain products. In suspicious situations we are obliged to share client data with government agencies.

 

The parties who gain access to your data may only use these to provide you with a service on behalf of My-Smarthome.be. Unless they are responsible for obtaining and protecting your data. Some cookie developers have access to the information that cookies collect on our website. We never sell your data to third parties.

 


Where are the customer data stored?

 

What are your rights?

 

Of course you remain in charge of your data. Do you want to have free access to your personal data and receive a copy? Or do you want to change your data, delete, restrict usage or adjust your email preferences? No problem. You can do this yourself in your My-Smarthome account. Or you can let us know by mail or e-mail. In this way you can also object to the use of your data for marketing purposes or indicate that you think your privacy outweighs our interest. In that case, we review the situation again.

Unsubscribing from the newsletter is easy.

You do this in your My-Smarthome account or via the link at the bottom of the newsletter itself. And do not you want cookies at all? You can also arrange that yourself. You can delete your cookies in any browser.

We want to make sure that you really are you. That is why we can ask you for additional information about your identity. We also do this with unclear requests.

 


What are cookies?

 

My-Smarthome places a Cookie when you visit our webshops.

These are small (temporary) text files on your PC.

Thanks to cookies you do not always have to enter the same information or download when you come back to us.

Moreover, they help us understand how you use our sites and how we can make the website better and more customer-friendly.

In addition, we use JavaScript. This is used, sometimes in combination with cookies. Like remembering your shopping basket or showing your previously viewed products.


Accept cookies

 

If you want to use our site to the full, it is necessary that you accept the cookie.
Fortunately, that is very easy. You can accept our cookies in two ways: the cookie message you see on your first visit or simply continue on our sites.

You can refuse the installation of these cookies by choosing "refuse cookies" when using the Website for the first time in the pop-up screen.

More information about cookies can also be found at: http://www.allaboutcookies.org/

More information on online behavioral advertising and online privacy can be found here: http://www.youronlinechoices.eu/

 


Which Cookies are used?

 

  1. Functional Cookies:
    When visiting My-Smarthome website, a Secure Cookie Clone-Token is placed to identify you and to identify your shopping basket.
    These Cookies are deleted after 6 months and are not shared with third parties.
  2. Analytische Cookies (Google Analytics):

With Google Analytics we measure how you use our webshop and how you found us. We use this knowledge to improve our sites. Without this cookie, we will miss your data. Because of this we do not see how you use our sites and you will have to wait longer for improvements.
This Cookie is placed by google and will be deleted after 2 years.
Google does not share anonymous data with third parties. See Google Analytics cookies

 


Who is responsible for your data?

 

My-Smarthome.be

Logika Consulting V.O.F.

BE 0637.822.708

Sint-Amandsesteenweg 382

 

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